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Successful products stem directly from aligned teams, shared vision, business strategy, and customer need. Product design strategy this alignment, and collaborative building that is not only productive but makes work building new things delightful.
I build professional software 0-1 across web, mobile, and desktop that align the needs. I create experiences that match the customers mental models and align to the business needs. I can help you with your product.

Product Design Strategy

4
Led four 12-27 member design teams: mentorship, and managed architects and managers.
8
Created and scaled eight programs enabling customer engagement without friction.
6
Led design for six 0-1 B2B products across web, mobile, and desktop.

Product Design Vision: A product vision aligns teams by creating clarity. The product vision does not require perfection. Providing a lens to discuss and debate the nuances of concepts builds clarity in decisions across contributors and stakeholders.

Customer-centricity & research: Qualitative customer engagement and research contextual to your product maturity. Understanding work exploring your customer's problem space and mental models promotes "understanding, identify, execute" approaches (not identify, justify, execute). This reduces risks in investing in one direction over another.

Experience Architecture: Deeply understanding the customer's mental model and their struggles to achieve their own desired outcomes provides insights to innovate product experiences, experience architecture, and interaction paradigms.

Expert Facilitation

10
Multiple-day company-wide strategic direction workshops with 30+ participants.
30+
Workshops with customer and organizational senior executives.
5
Large organizational change management workshops with 60+ participants.

My facilitation efforts have had a profound organizational impact, driving high-visibility initiatives and fostering collaboration across cross-functional teams and at all organizational levels.

I lead both short-term and long-term engagements, manage relationships at the executive level, and maintain a strong focus on both product and organizational outcomes across a diverse range of initiatives.

http://fain.me
San Francisco Bay Area

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